Agents in the firing line

The Grand Ballroom Foyer 31st October 2017 12:30 pm - 1:00 pm

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Katrine Sporle CBE

Katrine Sporle CBE, The Property Ombudsman. Managing and resolving complaints can be very challenging for agents in the front line, but ‘back-up’ is at hand. Katrine reveals the secrets to managing issues with Consumer Protection from Unfair Trading Regulations (CPRs) to make your life – and that of your clients – happier.

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